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Teleperformance (TP)
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Customer Support Executive (Chat - Technical Support)

Customer Support Executive (Chat - Technical Support)

Teleperformance (TP)

0 years

3 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

Upselling Technical Support International Chat Process Customer Support english troubleshooting Chat Support International Voice cross selling sales International BPO cbse

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Teleperformance!!

We have an excellent opportunity for Freshers.

If interested please share the cv at barnali.dutta@teleperformancedibs.com with keyword "Gurgaon" or contact at 7384484039

Contact Person Name- Barnali

Contact Number- 7384484039

Process- International Chat + Upselling

Shift- Rotational

Working Days- 5 days /week , 2 days rotational week off.

Education- Any fresher graduate or HSC

Both way cab facilities

Only immediate joiners preferred.

Roles and Responsibilities

Provide technical support to international clients through chat process.
Handle customer queries related to software products and services.
Offer solutions and upsell relevant products/services when necessary.
Maintain accurate records of client interactions using CRM software.
Collaborate with internal teams for issue resolution.

Desired Candidate Profile

0-1 year of experience in International BPO, Customer Support, or similar industry.
Strong communication skills in English (written & spoken).
Ability to work on rotational shifts including night shifts.
Basic knowledge of computer applications and internet usage.

Should be tech savvy, knowledge about basic troubleshooting, hardware etc (preferred from science background in cbse board, btech, bsc, bca etc)

If interested please share the cv at barnali.dutta@teleperformancedibs.com with keyword "Gurgaon" or contact at 7384484039

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