Customer Support Executive

Location:

About the Role:

We are looking for a dedicated and customer-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a seamless experience. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service, we’d love to hear from you!

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.

• Address customer complaints and provide appropriate solutions within the agreed time limits.

• Follow up to ensure resolution and maintain customer satisfaction.

• Maintain detailed records of customer interactions and feedback.

• Collaborate with internal teams to resolve customer issues efficiently.

• Proactively identify and report recurring issues to help improve processes and products.

• Stay updated on company products/services to provide accurate information to customers.

Skills and Qualifications:

• Bachelor’s degree or equivalent qualification.

• Strong communication skills in English (and regional language, if applicable).

• Prior experience in customer support is a plus but not mandatory.

• Ability to handle multiple tasks and work in a fast-paced environment.

• Problem-solving skills and a customer-first attitude.

• Proficiency in using customer support tools and software (or willingness to learn).

Benefits:

• Competitive salary between ₹20K-25K per month.

• Opportunities for growth and career advancement.

• Friendly and supportive work environment.

• Training and development programs to enhance skills.

Working Hours:

[10:00 AM – 6:00 PM, 6 days a week]

How to Apply:

Send your updated resume to work@casegear.in