Customer Support Executive

Job Title: Executive – Call Centre

Department: Call Centre
Location: Lower Parel, Mumbai

Job Purpose:

The Executive – Call Centre will be responsible for handling inbound and outbound calls, addressing customer queries from across India, and supporting the team with data management and enrolment activities. The role requires excellent communication, customer service, and sales skills, with a focus on achieving conversion and enrolment targets.

Key Responsibilities:

• Handle PAN India customer queries efficiently and professionally.
• Manage inbound and outbound calls as per business requirements.
• Support the team with data entry and CRM updates.
• Provide accurate class schedules and batch details to customers.
• Make outbound calls to potential leads to convert inquiries into enrolments.
• Deliver engaging and personalized sales pitches aligned with customer needs.
• Follow up with warm leads and past inquiries to maximize conversions.
• Meet and exceed weekly/monthly enrolment and conversion targets.
• Maintain accurate lead records in the CRM system, including follow-up actions and outcomes.
• Share regular reports and feedback on lead quality, conversion trends, and customer insights with management.

Required Skills & Competencies:

• Excellent English communication skills (written and verbal).
• Ability to converse confidently in Hindi when required.
• Strong computer proficiency with familiarity in CRM tools and MS Excel (VLOOKUP, MIS reporting, etc.).
• Strong sales orientation, persuasion, and negotiation skills.
• Professional telephone etiquette and soft skills.
• Experience in a call centre or customer service environment preferred.
• Ability to work under pressure in a target-driven setup.
• Willingness to work overtime when required (compensated with time off or remuneration).

Experience:

3 – 7 years

Notice Period:

Immediate joiners preferred

Job Type: Full-time

Pay: ₹30,000.00 - ₹32,000.00 per month

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC will be?
• What's your Notice Period or Availability to join?

Experience:

• Executive-Call Centre: 3 years (Required)

Work Location: In person