Customer Support Executive

About Us:

Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to businesses across India.

Job Summary:

We are looking for a dynamic and customer-oriented Customer Support Executive to join our energetic team. You will be the first point of contact for our clients, responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role is crucial in maintaining strong client relationships and supporting our operational excellence.

Key Responsibilities:

• Handle inbound and outbound client communications via phone, email, and WhatsApp.
• Address client inquiries related to railway advertising campaigns, services, and project status.
• Coordinate with internal teams (operations, design, accounts) to resolve customer queries promptly.
• Maintain accurate client records and update CRM systems.
• Follow up with clients for approvals, payments, and feedback.
• Ensure high levels of customer satisfaction through excellent service.
• Prepare and share service reports and updates as needed.
• Identify opportunities to improve customer support processes.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in customer support/client servicing (preferably in advertising, media, or service industries).
• Excellent verbal and written communication skills in English and Malayalam (Hindi is a plus).
• Strong interpersonal skills with a client-first approach.
• Good knowledge of MS Office and CRM tools.
• Ability to multitask, prioritize, and manage time efficiently.
• Problem-solving attitude with attention to detail.

What We Offer:

• Competitive salary and performance-based incentives.
• Friendly and supportive work environment.
• Opportunities for career growth within the media and advertising sector.
• Exposure to large-scale campaigns and premium B2B clientele.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer support: 3 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)
• Tamil (Preferred)