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Customer Support Executive

Customer Support Executive

G2mhub Global

0 - 1 years

2 Lacs

Noida Sector - 62

Posted:19 hours ago| Platform:

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Skills Required

Customer Support ticket management Customer Service Malayalam Kannada Customer Experience CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Customer Experience Executive
Languages: English/Hindi, Kannada, MalayalamResponsibilityAddress customer queries, provide information, and offer solutions to resolve problems or complaintsUnderstanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessaryMaintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions takenPossessing excellent product knowledge to enhance customer supportEnsure high levels of customer satisfaction by delivering professional and courteous supportQualificationsGraduate/Postgraduate from a recognized college/universityA minimum of 0-6 months of experience in customer support domainExcellent interpersonal and written and verbal communication skillsProficiency with customer support software and toolsProficiency in either of the either of language (Kannada, Hindi/English, Malayalam) - written and verbalProficiency in English written and verbal communicationWhat To ExpectA challenging position with ample opportunities for personal and professional growth, along with:A fast-paced and transparent work culture in a cutting-edge CPaaS company.Learning sessions, workshops, and team-building events.Recognition programs, awards, and career development opportunities.If you're passionate about customer support in a high-growth CPaaS environment, wed love to hear from you!

More Jobs at G2mhub Global

Customer Support Executive

Noida, Sector - 62

Experience: Not specified

INR 2 - 2 Lacs

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G2mhub Global

Technology/Marketing

New York

50-100 Employees

1 Jobs

Key People

Jane Doe

CEO
John Smith

CTO

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Customer Support Executive