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Customer Support Executive

1 - 3 years

3 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

  • Manage escalated cases and provide comprehensive support for timely and effective resolutions.
  • Leverage SAAS-based case management platforms and systems with advanced technical proficiency.
  • Conduct detailed case reviews to ensure accuracy, compliance, and adherence to protocols.
  • Collaborate with various teams to resolve complex issues and contribute to continuous improvement initiatives.

Required Candidate Profile:

  • Minimum of 

    1-2 years

     of experience in a Level 2 or similar role within a case management system.
  • Excellent written and verbal communication skills.
  • Strong ability to work collaboratively with cross-functional teams.
  • Familiarity with the 

    Education Industry

     and case management best practices.

Educational Qualifications:

  • UG:

     Any Graduate
  • PG:

     Any Postgraduate
  • Others:

     Proficiency in 

    MS OFFICE Suite


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