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Jobs in Agripada, Mumbai/Bombay
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Agha Carvan International
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Customer Support Executive

Customer Support Executive

Agha Carvan International

0 - 31 years

1 - 2 Lacs

Agripada, Mumbai/Bombay

Posted:1 month ago| Platform: Apna logo

Apply

Skills Required

support resolve empathy crm retention communication service

Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities : ● Respond promptly and professionally to customer inquiries via email. ● Address and resolve customer complaints, feedback, and concerns with empathy. ● Provide accurate and complete information about products, services, and company policies. ● Escalate complex issues to the appropriate department and ensure follow-up for resolution. ● Maintain customer records and interactions in the CRM system. ● Work collaboratively with sales, operations, and other departments to enhance the customer experience. ● Monitor customer satisfaction levels and proactively resolve concerns to ensure customer retention. ● Stay updated on company products, services, and policies to provide the most accurate information. Skills & Qualities : ○ Excellent written communication with attention to detail. ○ Strong problem-solving and critical-thinking abilities. ○ Customer-centric mindset with empathy and patience. ○ Proficiency in CRM systems and Microsoft Office. ○ Ability to multitask and prioritize effectively in a fast-paced environment. Perks & Benefits : ● Health insurance ● Leave encashment ● Paid sick time ● Annual Bonus ● Incentives ● Performance Prizes If you are a dedicated professional with a passion for customer service, we encourage you to apply and be a part of our growing team

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Customer Support Executive