Customer Support Executive

Job Title: Customer Support Executive – Pharmaceutical Support

Location: [Hi-TechCity ,Hyderabad ]
Job Type: Full-Time
Experience Level: 0– 1years
Industry: Pharmaceuticals / Healthcare
Education Required: B.Pharm or M.Pharm

Job Description:

We are looking for a qualified and dedicated Customer Support Executive with a B.Pharm or M.Pharm background to join our pharmaceutical support team. This role involves providing accurate medical information, supporting customers with product-related queries, and ensuring a smooth customer experience across all communication channels.

Key Responsibilities:

• Respond to customer inquiries related to medicines, prescriptions, dosages, and product usage.
• Provide support via phone, email, chat, or CRM systems in a timely and professional manner.
• Explain pharmaceutical products, side effects, contraindications, and precautions clearly to both medical and non-medical clients.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with medical teams, pharmacists, or internal departments for technical queries or escalations.
• Stay updated on all pharmaceutical products, medical terminologies, and current healthcare guidelines.
• Ensure compliance with company policies and healthcare regulations (e.g., D&C Act, GPP guidelines).

Required Qualifications and Skills:

• Bachelor’s or Master’s degree in Pharmacy (B.Pharm or M.Pharm).
• Strong understanding of pharmaceutical terminologies and medical products.
• Excellent communication skills in English (additional regional languages are a plus).
• Ability to explain complex medical information in simple terms.
• Proficient in using computers, MS Office, and CRM tools.
• Customer-first mindset, empathetic attitude, and attention to detail.

Preferred (Not Mandatory):

• Previous experience in customer support or healthcare communication roles.
• Knowledge of pharmacovigilance or medical coding will be an added advantage.

What We Offer:

• Competitive salary package
• On-the-job training on medical products and CRM tools
• Health benefits and paid leave
• Opportunity to grow in a fast-evolving healthcare sector

How to Apply:

Send your resume to [hemanth@adrotechsolutions.in] with the subject line:
“Application for Customer Support Executive – Pharma Background”

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person