Customer Support Executive

Customer Support Executive – Razorpay Process published Edit Job Details Location: AKR Infinity, 3rd Floor, Sy No. 113, Hosur Rd, Krishna Reddy Industrial Area, 7th Mile, Muneshwara Nagar, Bengaluru, Karnataka 560068 Employment Type: Full-time Work Type: on-site No of Openings: 40 Created At: 09 October 2025 Updated At: 09 October 2025 Salary: INR 25000 - 30000 / monthly Application Deadline: Not specified Description: Customer Support Executive – Razorpay Process Location: On-site – [Office Location based on allocation] Process: Razorpay Employment Type :Full-time Salary / CTC: Freshers: ₹25,000 CTC (₹20,000 Take Home) Experienced: ₹27,000 CTC (₹22,000 Take Home) 1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home) Shift & Working Days: Shift: 8 AM – 8 PM (Any 9 hours) 6 working days with 1 rotational weekly off Experience Required: Freshers & Experienced candidates welcome 1+ year relevant experience preferred for higher CTC Educational Qualification:12th Pass / Graduate (Any Stream) Required Skills & Competencies: Excellent verbal and written communication in English & Hindi Strong customer handling and problem-solving abilities Basic computer literacy (MS Office, typing, navigation, CRM tools) Ability to multitask in a high-volume environment Interpersonal skills and professional attitude Nice-to-Have Skills: Experience in fintech or BPO customer support Familiarity with payment platforms and financial transactions Roles & Responsibilities: Handle inbound and outbound queries for Razorpay services Provide clear, accurate, and timely information to customers Maintain CRM or tracking systems with customer interactions Escalate unresolved issues to the relevant department Follow process guidelines and quality standards Support the team in achieving daily and weekly targets Ensure compliance with company policies and KYC norms Hiring Need: Immediate Skills: Customer Support / BPO Handling × Inbound & Outbound Call Handling × Excellent Communication in English & Hindi × Problem Solving × Basic Computer Skills ×Experience in Fintech or Payment Platforms × CRM Handling × Lead Generation & Follow-up ×0 Experience: Not specified Qualification Requirements: 12th About the Company Name: One Point One Solutions Limited- 1Point1 Address: Area: Hosur Rd, Krishna Reddy Industrial Area City: Bangalore Pincode: 560068 Street: AKR Infinity, 3rd Floor, Sy No. 113 Location Link: View on Map Hiring Need: Immediate Languages: English, Hindi