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Customer Support Engineer

Customer Support Engineer

TIGI HR

4 years

0 Lacs

Ahmedabad Gujarat India

Posted:6 months ago| Platform:

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Skills Required

support monitoring management analyze networking linux communication documentation analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: Customer Experience Engineer Location: Ahmedabad (Work from Office) Experience: 2–4 Years Motadata, a leader in IT monitoring and management solutions, is looking for a proactive Customer Experience Engineer to join our dynamic team. In this role, you'll provide technical support to customers, resolving issues efficiently through our ITSM ticketing system while meeting customer SLAs. You'll be expected to troubleshoot application-related issues, analyze logs, and address networking or system-level challenges in Linux and virtual environments. The ideal candidate should have hands-on experience in application support, strong communication skills, and a customer-first mindset. You'll also collaborate closely with internal teams to maintain documentation, perform root cause analysis, and ensure continuous customer satisfaction. At Motadata, we believe in empowering our team to tackle complex IT problems and grow through innovation. Join us in transforming how businesses manage their IT infrastructure and deliver value to customers. Apply now and be part of our growth journey! Show more Show less

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Customer Support Engineer