Customer Support Engineer

Customer Support Engineer

[Chennai]

Headquartered in Singapore, Novade Software Solutions (www.novade.net) is a fast-growing software startup developing cloud and mobile applications for the Building and Construction Industry. Navidiz Software Solutions, Chennai is the Indian Partner for Novade (www.novade.net) in India. Our mission is to help customers improve Productivity, Quality and Safety in construction projects. Our solutions are used daily by thousands of professionals from iconic organizations.

We are expanding our product portfolio, as well as our presence across Asia and Europe.

We are looking to hire a smart, self-driven and curious individual who would like to be part of our growth story. The selected candidate will be hired by Navidiz Software Solutions to exclusively work for Novade product line in India and abroad (as necessary).

Position Summary:

Exciting career opportunity that provides a Customer Support Engineer role in the Navidiz Business Consulting team in India.

Roles & Responsibilities:

As Customer Support Engineer, you will be responsible for and will require the following:

What you will be doing

· Your mission is to ensure that customers using Novade software receive prompt and efficient support

· On assigned customer projects, your role is to ensure that the right information is gathered, projects are setup, manual processes are digitalized, users are trained to use our system

What you need for this position

Academics:

· An engineering graduate(UG/PG) with specialization in Civil/EEC/EEE

· Freshers may apply

Job Skills:

· Familiarity with reading building/technical drawings

· Experience in or Knowledge of software used in the construction industry is an added advantage

· Basic understanding of building and construction processes

· Ability to use technology, mobile apps and cloud services as relevant to construction

· Familiarity with construction processes such as checklist driven construction activities, inspection, snagging and handover of building projects is a plus.

· Experience in Microsoft Office suite and some knowledge of how databases work

· Minimal experience in a Customer Support role for similar software (a plus)

Soft Skills:

· Good spoken & written communication skills in English

· Detail oriented, self-driven and self-organized (ability to work independently with minimal supervision)

· Positive work attitude

· Learning mindset

· Resident of Chennai (a plus, not mandatory)

Top reasons to work with us

· Attractive package (Salary, Annual Perf Bonus, PF, Hospital & Accident Insurance, Gratuity)

· Well-funded company with solid leadership and talented, dynamic and experienced team

· Benevolent organization that cares for people, offers a fun filled work environment and invests in individual’s growth and their well being

· Growth Opportunities: successful employees in this position could expand their responsibilities into Software Development, Testing, Sales or such other suitable roles

Looking forward to receiving your resume and going over the position with you. Please email your resume in Word format to HR, Navidiz: biz-ops@navidiz.com. For Novade product details refer to www.novade.net

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Application Question(s):

• Do you have knowledge in construction Industry.

Education:

• Bachelor's (Required)

Willingness to travel:

• 50% (Required)

Work Location: Remote

Speak with the employer
+91 9176626740Application Deadline: 25/08/2025Expected Start Date: 01/09/2025