Customer Support Engineer [Chennai] Headquartered in Singapore, Novade Software Solutions (www.novade.net) is a fast-growing software startup developing cloud and mobile applications for the Building and Construction Industry. Navidiz Software Solutions, Chennai is the Indian Partner for Novade (www.novade.net) in India. Our mission is to help customers improve Productivity, Quality and Safety in construction projects. Our solutions are used daily by thousands of professionals from iconic organizations. We are expanding our product portfolio, as well as our presence across Asia and Europe. We are looking to hire a smart, self-driven and curious individual who would like to be part of our growth story. The selected candidate will be hired by Navidiz Software Solutions to exclusively work for Novade product line in India and abroad (as necessary). Position Summary: Exciting career opportunity that provides a Customer Support Engineer role in the Navidiz Business Consulting team in India. Roles & Responsibilities: As Customer Support Engineer , you will be responsible for and will require the following: What you will be doing · Your mission is to ensure that customers using Novade software receive prompt and efficient support · On assigned customer projects, your role is to ensure that the right information is gathered, projects are setup, manual processes are digitalized, users are trained to use our system What you need for this position Academics: · An engineering graduate(UG/PG) with specialization in Civil/EEC/EEE · Freshers may apply Job Skills: · Familiarity with reading building/technical drawings · Experience in or Knowledge of software used in the construction industry is an added advantage · Basic understanding of building and construction processes · Ability to use technology, mobile apps and cloud services as relevant to construction · Familiarity with construction processes such as checklist driven construction activities, inspection, snagging and handover of building projects is a plus. · Experience in Microsoft Office suite and some knowledge of how databases work · Minimal experience in a Customer Support role for similar software (a plus) Soft Skills: · Good spoken & written communication skills in English · Detail oriented, self-driven and self-organized (ability to work independently with minimal supervision) · Positive work attitude · Learning mindset · Resident of Chennai (a plus, not mandatory) Top reasons to work with us · Attractive package (Salary, Annual Perf Bonus, PF, Hospital & Accident Insurance, Gratuity) · Well-funded company with solid leadership and talented, dynamic and experienced team · Benevolent organization that cares for people, offers a fun filled work environment and invests in individual’s growth and their well being · Growth Opportunities: successful employees in this position could expand their responsibilities into Software Development, Testing, Sales or such other suitable roles Looking forward to receiving your resume and going over the position with you. Please email your resume in Word format to HR, Navidiz: biz-ops@navidiz.com. For Novade product details refer to www.novade.net Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work from home Application Question(s): Do you have knowledge in construction Industry. Education: Bachelor's (Required) Willingness to travel: 50% (Required) Work Location: Remote Speak with the employer +91 9176626740 Application Deadline: 25/08/2025 Expected Start Date: 01/09/2025
As a Customer Support Engineer at Novade Software Solutions, you will play a crucial role in ensuring prompt and efficient support for customers using Novade software. You will be responsible for gathering the right information, setting up projects, digitalizing manual processes, and providing training to users. Your main goal is to improve productivity, quality, and safety in construction projects through the use of our solutions. To excel in this position, you should hold an engineering degree with a specialization in Civil/EEC/EEE. Freshers are welcome to apply. Familiarity with reading technical drawings, knowledge of software used in the construction industry, and a basic understanding of building processes are advantageous. Proficiency in using technology, mobile apps, and cloud services relevant to construction is essential. Experience in a Customer Support role for similar software and familiarity with construction processes like inspection and handover of building projects are valuable assets. In addition to technical skills, soft skills such as good communication in English, attention to detail, self-drive, positive work attitude, and a willingness to learn are highly valued. Being a resident of Chennai is a plus but not mandatory. Joining our team offers attractive benefits including a competitive package, health insurance, paid time off, and growth opportunities into roles like Software Development, Testing, and Sales. We are a well-funded company with a supportive leadership team and a nurturing work environment that fosters individual growth and well-being. If you are passionate about the construction industry and eager to contribute to our mission of transforming construction projects, we encourage you to apply for this full-time, permanent position. Please send your resume in Word format to HR at Navidiz via email at biz-ops@navidiz.com. For more information about Novade products, visit www.novade.net. We look forward to reviewing your application and discussing this exciting opportunity with you.,