Posted:1 day ago|
Platform:
On-site
Full Time
Job Title: Technical Customer Support Specialist
Job Summary:
We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and resolve technical issues with products/services
- Provide product information and demonstrate features
- Identify and escalate complex issues to senior support teams
- Document customer interactions and solutions in CRM
- Meet or exceed customer satisfaction targets
- Collaborate with internal teams to resolve customer issues
Requirements:
- 1-2 years of technical customer support experience
- Bachelor's degree in relevant field (e.g., mechanical , electrical,IT)
- Excellent communication and problem-solving skills
- Technical aptitude and willingness to learn
- Customer-centric approach with ability to work in a fast-paced environment
UMABOY
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