Customer Support Engineer

• Liferay is looking for a sharp and hard-working Customer Support Engineer to join our growing support team.
• As a Customer Support Engineer you will have the opportunity to help resolve Liferay product issues for hundreds of companies in fields that range from entertainment to finance to government and more.
• Manage multiple reported issues among various customers simultaneously
• Investigate real-life scenarios that occur within Liferay s products
• Recognize and gather crucial information which lead us to the solution
• Configure different java web based environments each day to test and aim to reproduce customer issues
• Maintain a professional and quality relationship with customers through our internal ticketing system
• Communicate status updates and drive communication with customers from start to finish
• Work together as a team to deliver the best possible solutions through brainstorming and knowledge sharing
• Create and assist in maintaining internal and public facing documentation

Required Qualifications

• Knowledge on application servers (mostly: Tomcat), and various databases (mostly: MySQL, Oracle)
• Ability to speak, read, and write excellent English Good problem solving and interpersonal skills
• Motivation for continuous learning and improvement and flexibility to adjust quickly to changes
• Proven ability to work on multiple tasks at the same time while paying strict attention to details
• Passion for quality, client/partner satisfaction and new technologies

1. Salary package w/ competitive benefits according to qualifications and experience
2. Opportunities to take responsibility, grow professionally, and Stay Nerdy
3. A positive and collaborative work Check out what employees say about us on