Description About Liferay Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You And This Role Liferay is seeking a detail-oriented and results-driven Operations Analyst to join our consulting team in Bangalore, India. As an Ops Analyst, you will play a critical role in optimizing operational processes, analyzing data, and providing actionable insights to support organizational goals and department objectives. You will work closely with the India, Japan and EMEA teams on data analysis and reporting, while also monitoring and driving established operational best practices. This position requires a proactive individual with strong analytical skills, a strategic mindset, and the ability to thrive in a fast-paced consulting environment. Key Objectives Design, create, and revise reports based on business needs Keep management current on the state of department (and business) based on report analysis Escalate any anomalies or trends that require attention to managers Create, maintain, and review standard operating procedures Analyze current operations to look for improvement opportunities Recommend areas of improvement to manager Drive improvements to completion with proper documentation and communication Troubleshoot operational issues to identify root causes, and provide recommendations after completing analysis Enforce SOP and assist administrators with audit Collaborate with other departments and/or vendors to accomplish operational goals Mentor Operations Administrators Fill in temporarily for other staff in Operations Required Qualifications Bachelor’s Degree or equivalent from an accredited college or university Experience with creating and analyzing reports Experience in administration Extremely detail oriented Strong communication and organizational skills Proficient in Microsoft Office or equivalent Able to work independently and effectively as part of a team, while handling multiple tasks and responsibilities What We Offer Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy A positive and collaborative work culture Check out what employees say about us on Glassdoor Working at a leading open-source company Equal Opportunities Employer - Statement Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community. Show more Show less

About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.But we dont just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You and this Role Liferay is looking for a Sr Business Analyst to join its Global Services team. As a Sr Business Analyst at Liferay, you will work closely with clients and internal Liferay teams to develop, design, and deliver cutting-edge custom solutions for our award-winning open source Digital Experience Platform. We’re looking for people who love open source, enjoy wearing multiple hats, and want to grow with a company that’s bursting at the seams. Key Objectives Manage project requirements and provide status updates to key project stakeholders (client and internal) Ability to independently drive requirements-gathering sessions or discovery sessions with the client and Liferay stakeholders Elicit and clearly document business and systems requirements Understand client verticals and their impact on project feature implementation Independently seek requirements in the absence of other senior members of the team Support and align efforts with the Liferay dev team to meet customer and business needs Ability to prioritize sprint-level feature development work for the Liferay development team Ability to breakdown features based on INVEST principles Assess business process and system inefficiencies, and their impact on the Liferay solution getting delivered Be able to independently present project details to non-tech stakeholders Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project requirements and progress Collaborate closely with developers and cross functional teams to implement the requirements, provide necessary guidance to testers during QA process, and to track progress on features under development Ability to work with project EMs/PMs on distilling criteria in project sizing documents Identify ways to increase adoption and customer satisfaction Identify improvement opportunities (proactive and reactive) within the PMO and SDOPS spaces Deep understanding of best practices in business analysis and quality Ability to multitask, stay organized, and thrive in a fast-paced work environment Ability to communicate complex business requirement concepts clearly and persuasively to diverse audiences Envision and research emerging market trends to provide the best solutions to customers Coverage Expected (at times) to cover the responsibilities of a Mid-level Business Analyst. Qualifications Bachelor's Degree in Business, Technology, or related fields 4-6 years of relevant experience in a strategy or business analysis-related role Understands the value and uses of portals in an enterprise environment Experience with process improvements, requirements validation, defect management, and facilitating workshops Experience with MS Office, project management tools (JIRA) and design tools (Invision, Figma, LucidChart, Omnigraffle, etc.) Strong written, verbal, and presentation skills Strong consulting and critical thinking skills Excellent prioritization, organization, and time management skills and ability to work with minimal supervision Knowledge and experience in communicating business requirements with distributed cross-functional teams Must be willing to travel (25% at the least, based on project needs) Experience with Liferay, Websphere Portal, Web Logic, or other platforms preferred Skillset Detailed knowledge of all DXP products (is a plus) Advanced requirements gathering Business process Mentoring Conduct workshops Gap Analysis Excellent verbal and written communication Client Relationship Management SDLC, Agile, JIRA, CI/CD What We Offer Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy A positive and collaborative work culture Check out what employees say about us on Glassdoor Working at a leading open-source company Equal Opportunities Employer - Statement Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.

About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins. But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run! About You And This Role Liferay is looking for a Sr Business Analyst to join its Global Services team. As a Sr Business Analyst at Liferay, you will work closely with clients and internal Liferay teams to develop, design, and deliver cutting-edge custom solutions for our award-winning open source Digital Experience Platform. We’re looking for people who love open source, enjoy wearing multiple hats, and want to grow with a company that’s bursting at the seams. Key Objectives Manage project requirements and provide status updates to key project stakeholders (client and internal) Ability to independently drive requirements-gathering sessions or discovery sessions with the client and Liferay stakeholders Elicit and clearly document business and systems requirements Understand client verticals and their impact on project feature implementation Independently seek requirements in the absence of other senior members of the team Support and align efforts with the Liferay dev team to meet customer and business needs Ability to prioritize sprint-level feature development work for the Liferay development team Ability to breakdown features based on INVEST principles Assess business process and system inefficiencies, and their impact on the Liferay solution getting delivered Be able to independently present project details to non-tech stakeholders Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project requirements and progress Collaborate closely with developers and cross functional teams to implement the requirements, provide necessary guidance to testers during QA process, and to track progress on features under development Ability to work with project EMs/PMs on distilling criteria in project sizing documents Identify ways to increase adoption and customer satisfaction Identify improvement opportunities (proactive and reactive) within the PMO and SDOPS spaces Deep understanding of best practices in business analysis and quality Ability to multitask, stay organized, and thrive in a fast-paced work environment Ability to communicate complex business requirement concepts clearly and persuasively to diverse audiences Envision and research emerging market trends to provide the best solutions to customers Coverage Expected (at times) to cover the responsibilities of a Mid-level Business Analyst. Required Qualifications Bachelor's Degree in Business, Technology, or related fields 4-6 years of relevant experience in a strategy or business analysis-related role Understands the value and uses of portals in an enterprise environment Experience with process improvements, requirements validation, defect management, and facilitating workshops Experience with MS Office, project management tools (JIRA) and design tools (Invision, Figma, LucidChart, Omnigraffle, etc.) Strong written, verbal, and presentation skills Strong consulting and critical thinking skills Excellent prioritization, organization, and time management skills and ability to work with minimal supervision Knowledge and experience in communicating business requirements with distributed cross-functional teams Must be willing to travel (25% at the least, based on project needs) Experience with Liferay, Websphere Portal, Web Logic, or other platforms preferred Skillset Detailed knowledge of all DXP products (is a plus) Advanced requirements gathering Business process Mentoring Conduct workshops Gap Analysis Excellent verbal and written communication Client Relationship Management SDLC, Agile, JIRA, CI/CD What We Offer Salary package w/ competitive benefits according to qualifications and experience Opportunities to take responsibility, grow professionally, and Stay Nerdy A positive and collaborative work culture Check out what employees say about us on Glassdoor Working at a leading open-source company Equal Opportunities Employer - Statement Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.