Customer Support Engineer

Cyberark

0 - 3 years

1 - 4 Lacs

pune

Posted:-1 days ago| Platform:

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Skills Required

hardware networking networking customer support system administration technical support service engineering remote support desktop engineering computer hardware lan troubleshooting desktop support it helpdesk troubleshooting desktop administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver exceptional technical support to enterprise customers via web portal, live sessions, and phone.
Diagnose and resolve complex product issues using rigorous research and adept problem-solving skills.
Create clear, comprehensive documentation of technical inquiries and enhance knowledge bases for internal and customer use.
Collaborate seamlessly with global cross-functional teams to ensure outstanding customer outcomes and company growth.
Commit to a quarterly on-call rotation providing 24/7 support, reflecting your dedication to customer success.

Qualifications

Experience:

3 5 years in technical support or related roles at software companies; senior-level candidates with extensive experience are highly encouraged to apply.

Technical Skills:

Exceptional troubleshooting capabilities, with strong root-cause analysis and a solid understanding of complex systems and environments (ex: Clusters, Distributed Vaults, Hybrid solutions, VDIs, etc.)
Proficiency with Microsoft Windows operating systems and server platforms, specifically Windows Server 2008, 2012, and 2016.

Soft Skills:

Outstanding communication skills combined with a genuine passion for delivering world-class customer service.
Excellent organizational, time management, and decision-making skills paired with a collaborative team spirit.
Highly self-motivated, with a continuous learning mindset and the ability to work effectively both independently and as part of a global team.

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