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Capgemini
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Customer Support Engineer

Customer Support Engineer

Capgemini

2 - 5 years

2 - 5 Lacs

bengaluru

Posted:2 months ago| Platform:

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Skills Required

customer service ssi pdm link artificial intelligence customer support repair teamcenter engineering support catia v5 spare parts autocad catia plm product design enovia java solid works spares management creo pdm ug nx pro-e gd windchill

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role
In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.
The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.Within this context the activity will focus on:

Analyzing and answering daily queries from customers on ALL Airbus civil A/C;

Agree on a resolution deadline with the customer and define a resolution strategy;

Anticipating recurring queries;

Developing a collaborative network with internal and external contributors;

Provide solutions in collaboration with the customer for a safe operation environment.

To constantly perform operational assessments of the Airbus fleet and raise actions;

Capitalizing the In-Service experience into innovative solutions, for better support and optimization;

Building the team of tomorrow

Your profile

Experience in design office on Propulsion, Fuel, APU, Air Systems

Good understanding of Airline operating and maintenance environment.

Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions

Experience with the following tools will be an advantageTech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.

Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.

Good knowledge of MS Office suite.EnglishAdvanced level (written and spoken);

Overall 2 to 5 years of Experience

What You'll Love About Working Here

We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

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Customer Support Engineer