Customer Support Engineer

Responsibilities

• Provide technical support and assistance to customers via phone, email, and chat.
• Diagnose and resolve technical issues related to software products.
• Collaborate with internal teams to escalate and resolve complex problems.
• Document customer interactions and solutions for future reference.
• Ensure timely follow-up on customer inquiries and issues.
• Identify and report trends in customer issues to inform product improvements.
• Assist in the creation and maintenance of support documentation and resources.
• Develop a deep understanding of the company's products and services.

Qualifications

• Female Candidate with Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Previous experience in a technical support or customer service role.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-oriented with a proactive approach to resolving issues.

Skills

• Troubleshooting
• Technical Support
• Customer Service
• Software Knowledge
• Communication
• Problem-solving
• Documentation
• Critical Thinking

Job Type: Full-time

Pay: ₹7,500.00 - ₹10,000.00 per month

Benefits:

• Cell phone reimbursement

Language:

• English (Required)

Location:

• Calicut, Kerala (Required)

Work Location: In person