Responsibilities Provide technical support and assistance to customers via phone, email, and chat. Diagnose and resolve technical issues related to software products. Collaborate with internal teams to escalate and resolve complex problems. Document customer interactions and solutions for future reference. Ensure timely follow-up on customer inquiries and issues. Identify and report trends in customer issues to inform product improvements. Assist in the creation and maintenance of support documentation and resources. Develop a deep understanding of the company's products and services. Qualifications Female Candidate with Bachelor’s degree in Computer Science, Information Technology, or a related field. Previous experience in a technical support or customer service role. Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Customer-oriented with a proactive approach to resolving issues. Skills Troubleshooting Technical Support Customer Service Software Knowledge Communication Problem-solving Documentation Critical Thinking Job Type: Full-time Pay: ₹7,500.00 - ₹10,000.00 per month Benefits: Cell phone reimbursement Language: English (Required) Location: Calicut, Kerala (Required) Work Location: In person
Responsibilities Provide technical support and assistance to customers via phone, email, and chat. Diagnose and resolve technical issues related to software products. Collaborate with internal teams to escalate and resolve complex problems. Document customer interactions and solutions for future reference. Ensure timely follow-up on customer inquiries and issues. Identify and report trends in customer issues to inform product improvements. Assist in the creation and maintenance of support documentation and resources. Develop a deep understanding of the company's products and services. Qualifications Female Candidate with Bachelor’s degree in Computer Science, Information Technology, or a related field. Previous experience in a technical support or customer service role. Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Customer-oriented with a proactive approach to resolving issues. Skills Troubleshooting Technical Support Customer Service Software Knowledge Communication Problem-solving Documentation Critical Thinking Job Type: Full-time Pay: ₹7,500.00 - ₹10,000.00 per month Benefits: Cell phone reimbursement Language: English (Required) Location: Calicut, Kerala (Required) Work Location: In person