Responsibilities Provide technical support and assistance to customers via phone, email, and chat. Diagnose and resolve technical issues related to software products. Collaborate with internal teams to escalate and resolve complex problems. Document customer interactions and solutions for future reference. Ensure timely follow-up on customer inquiries and issues. Identify and report trends in customer issues to inform product improvements. Assist in the creation and maintenance of support documentation and resources. Develop a deep understanding of the company's products and services. Qualifications Female Candidate with Bachelor’s degree in Computer Science, Information Technology, or a related field. Previous experience in a technical support or customer service role. Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Customer-oriented with a proactive approach to resolving issues. Skills Troubleshooting Technical Support Customer Service Software Knowledge Communication Problem-solving Documentation Critical Thinking Job Type: Full-time Pay: ₹7,500.00 - ₹10,000.00 per month Benefits: Cell phone reimbursement Language: English (Required) Location: Calicut, Kerala (Required) Work Location: In person
Responsibilities Provide technical support and assistance to customers via phone, email, and chat. Diagnose and resolve technical issues related to software products. Collaborate with internal teams to escalate and resolve complex problems. Document customer interactions and solutions for future reference. Ensure timely follow-up on customer inquiries and issues. Identify and report trends in customer issues to inform product improvements. Assist in the creation and maintenance of support documentation and resources. Develop a deep understanding of the company's products and services. Qualifications Female Candidate with Bachelor’s degree in Computer Science, Information Technology, or a related field. Previous experience in a technical support or customer service role. Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Customer-oriented with a proactive approach to resolving issues. Skills Troubleshooting Technical Support Customer Service Software Knowledge Communication Problem-solving Documentation Critical Thinking Job Type: Full-time Pay: ₹7,500.00 - ₹10,000.00 per month Benefits: Cell phone reimbursement Language: English (Required) Location: Calicut, Kerala (Required) Work Location: In person
Job Profile: Entry-Level Software Tester (Commerce & IT Background) Location Preference: Calicut Region Candidate Type: Female, Fresher Course Completed: Software Testing Certification/Training Completed Profile Summary: A highly motivated and detail-oriented female candidate from Calicut, holding a Bachelor’s Degree in Commerce/Accounting, with a strong interest in software quality assurance and testing. Completed a certified Software Testing Course, gaining hands-on knowledge in manual testing, basic automation tools, and SDLC/STLC processes. Brings foundational knowledge of financial systems, coupled with good computer proficiency and a keen eye for identifying issues in software applications. Looking for an entry-level opportunity in a reputed IT or FinTech company to apply both financial domain understanding and testing skills in real-time projects. Educational Background: Bachelor’s Degree in Commerce / Accounting / Finance Strong academic foundation in financial principles, business processes, and data accuracy Good working knowledge of computer applications, including MS Office and basic database operations Professional Training: Software Testing Course Completed from a recognized institute (Manual + Intro to Automation) Test case writing and execution Bug tracking tools (e.g., JIRA) Functional & Regression Testing Introduction to tools like Selenium, Postman, or Test Link (as applicable) Key Skills: Manual Testing SDLC & STLC Knowledge Functional Testing Basic Automation Testing Concepts Bug Reporting & Tracking MS Excel & Financial Data Analysis Basic SQL for Data Validation (if covered in course) Communication & Documentation Skills Strengths: Strong domain knowledge in Accounting & Finance Quick learner and adaptable to IT environments Attention to detail and commitment to quality Comfortable working both independently and in team settings Keen interest in software testing and quality assurance as a long-term career Location & Availability: Based in Calicut Available for immediate joining Open to internships, trainee roles, or full-time fresher positions Job Types: Full-time, Fresher, Internship Pay: ₹7,500.00 - ₹12,500.00 per month Work Location: In person Speak with the employer +91 9847129911