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Apoorva It Solutions
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Customer Support Engineer

Customer Support Engineer

Apoorva It Solutions

2 - 5 years

|

2 - 6 Lacs

Posted:17 hours ago| Platform:

Apply

Skills Required

storage configuring servers server hardware switching

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Installation and configuration of Servers, storage, networking devices like switch, routers etc.
Installation and configuring of Windows Server, Linux Server Operating Systems.
Through knowledge of desktop, workstations, servers, switches, routers troubleshooting skills
Understanding of various LAN and WAN technologies.
Through knowledge on networking topology, protocols, IP addressing, subnetting of network, etc
Follow up with escalated calls / hardware issues with appropriate teams.
Follow up with customer for resolution of hardware/software issues.
Prepare accurate timely report.

Preferred candidate profile

Candidate should possess Diploma in C.Sc/ECE/EEE/BSc/B.Tech
Good communication skills
Candidate should have two-wheeler
Excellent in problem solving skills
Proven work experience in handling escalated calls.
Proven work experience in handling servers, storage, switches, routers etc.
Additional certification on Microsoft, Linux, Cisco technologies is a plus

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