Customer Support & Documentation executive

*Job Description* for a *Documentation Executive – Freight Forwarding (LCL & FCL):*

*Position:* Documentation Executive

*Industry:* Logistics & Freight Forwarding

*Experience Required:* 1–2 years (Freight Forwarding Industry)

*Job Description:*

We are seeking a detail-oriented and proactive *Documentation Executive* to manage LCL and FCL shipment execution, coordinate across departments, and ensure end-to-end operational efficiency.

*Key Responsibilities:*

1. *Shipment Execution & Coordination:*

- Handle LCL and FCL shipments from booking to final delivery at destination.

- Act as a coordinator between inbound and outbound teams.

2. *Documentation & Compliance:*

- Prepare and verify shipping documents (HBL/MBL, Invoice, Packing List, Checklist).

- Ensure documents comply with customs and regulatory requirements.

3. *Quotation & Pricing:*

- Prepare accurate quotations for both customers and overseas agents/forwarders.

- Coordinate with sales and pricing teams for rate finalization.

4. *System Handling:*

- Operate freight forwarding/logistics software efficiently.

- Ensure timely and accurate system updates for shipment milestones.

5. *Vendor & CHA Coordination:*

Liaise with CHA, transporters, and other vendors to ensure smooth movement.

- Follow up on checklist completion and compliance procedures.

6. *Reporting & Communication:*

- Maintain records of all shipments and update clients on status.

- Handle escalations and coordinate for quick resolution.

*Desired Candidate Profile:*

- 1–2 years of experience in freight forwarding/logistics industry.

- Strong knowledge of LCL/FCL operations, documentation, and customs process.

- Excellent communication and coordination skills.

- Proficiency in MS Office and logistics software (ERP/TMS).

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person