Customer Support & Business Development Representative

We are seeking a highly motivated individual for a hybrid role combining Customer Support and Inside Sales/Business Development to join our team in Faridabad. The ideal candidate will be a customer advocate who can also proactively drive business growth and engage directly with clients.

This is a full-time position based in our Faridabad office.

Key Responsibilities (Hybrid Role Focus)

• Business Development & Sales: Proactively engage in inside sales and marketing activities to identify new opportunities, nurture leads, and drive product adoption for Nearwala.
• Client Meetings & Relationships: Be responsible for meeting with clients (both in-office and on occasion, in the field) to pitch solutions, onboard them, and maintain strong business relationships.
• Field Team Collaboration: Occasionally assist the field sales team with on-the-ground efforts, providing support and coordination to help them achieve their targets.
• Office Support: Provide essential operational and sales support to both the Faridabad and Bengaluru offices to help achieve various company goals and initiatives.

Core Customer Support Duties

• Respond to customer inquiries via phone, email, and chat in a professional and efficient manner.
• Provide accurate information about Nearwala's products and services, acting as a product expert.
• Troubleshoot and resolve customer issues, escalating complex problems to senior staff as needed.
• Maintain accurate customer records and document all interactions in the CRM system.
• Gather and analyze customer feedback to identify areas for improvement in our products and services.
• Proactively identify and address potential customer concerns before they escalate.
• Maintain a strong, up-to-date knowledge of company policies and operating procedures.

Skills & Qualifications

Skills:

• Excellent verbal and written communication skills in Hindi and Punjabi (proficiency in English is a plus).
• Strong problem-solving and analytical abilities.
• Demonstrated aptitude for sales and negotiation.
• Ability to remain calm, composed, and professional.
• Exceptional active listening and empathy skills.
• Strong organizational and time-management skills.
• Basic Computer skills (MS Office especially MS Excel).

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Prior customer service, sales, or business development experience is a plus.
• Familiarity with the Faridabad market is a significant advantage.
• Ability to work flexible hours, including weekends and holidays as required.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Application Question(s):

• Can you start immediately?

Work Location: In person