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Customer Support Associate(EXP Only)

Customer Support Associate(EXP Only)

Wipro

1 - 3 years

2 - 3 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Airline Process Excellent Verbal And Written Communication Skills IATA Airline Ticketing MS Office Logical Approach Ticketing Airlines Excellent Communication In English

Work Mode

Work from Office

Job Type

Full Time

Job Description

PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Desired Skills: - Self-Discipline Learning and decision making Patience and action oriented Technical skills: - Basic Working knowledge of Computer & Knowledge of desktop computer system Important notes: -5 days working and any 2 week offs. -Should be flexible in 24*7 shifts. -Should be within Transport Boundary. -IATA certification or Experience in airline ticketing would be an added advantage. -Job location: Airoli Mindspace -WFO -Immediate joiners preferred.

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Customer Support Associate(EXP Only)

Experience & Salary

Skills Required

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