Customer Support Associate

Are you a confident communicator with a knack for solving problems? Join our customer success team and get the opportunity to work on a fast-growing IT product while building your career in client engagement and tech-based support.

Role & Responsibilities:

• Interact with customers via phone, email, and chat to resolve queries and ensure high satisfaction.
• Understand client issues and provide solutions effectively and professionally.
• Build a positive relationship with customers and guide them through product features.
• Learn and implement techniques for upselling and cross-selling relevant offerings.
• Keep accurate records of all conversations and follow-up activities.
• Coordinate with internal teams for technical escalations or custom requests.

Who Can Apply:

• Fresher to 1 year of experience in any customer-facing role (internship included.
• Excellent English communication (verbal and written) is a must.
• Passion for customer satisfaction and proactive problem-solving.
• Good understanding of SaaS or tech products is a plus (Mandatory).
• Willingness to learn and grow in a fast-paced environment.

• Service Agreement [Duration]To ensure a mutual agreement towards learning and growth, all selected candidates will be required to sign a service agreement of 30 months.

Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• What do you know about IT Saas based product
• Do you have understanding of customer support role in IT Industry

Language:

• English (Required)

Work Location: In person