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Sutherland Global Services Inc
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Customer Support Associate

Customer Support Associate

Sutherland Global Services Inc

0 - 2 years

|

2 - 4 Lacs

Posted:1 day ago| Platform:

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Skills Required

Basic Service level Operating systems Customer Support Associate Customer service Windows Management SLAS

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be the primary point of contact for our Business-to-Business customers through Chat and email.
Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
Take full ownership of each interaction with proactive problem-solving and excellent customer service.
Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
Maintain customer records and call documentation in our systems with precision.
Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels.

Good verbal and written communication skills in English
Strong customer service mindset with active email communication skills.
Ability to empathize with customers, manage time effectively, and work independently.

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Sutherland Global Services Inc

Sutherland Global Services Inc

Business Process Outsourcing

Mason

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