Customer Support Associate

18 years

1 Lacs

Posted:1 hour ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

JOB DESCRIPTION:

Position Name: Customer Associate

Employment Type: Full-Time

Willingness to work in rotational shift

Eligibility Age Criteria: Age: 18 – 35 years

Job Types: Full-time, Fresher

Qualification:

  • Minimum 12th Pass / Diploma
  • or 10th +2 years of ITI
  • Computer Skills: Basic computer knowledge

Key Responsibilities:

  • Handle customer requests, queries, and complaints effectively through inbound calls.
  • Provide accurate information and support to customers in a professional manner.
  • Maintain customer satisfaction by ensuring timely resolution of issues.
  • Update call logs and maintain records in the system.

Shift Timings:

  • Female Candidates: (Day shift only) Any 9-hour shift between 6:00 AM – 8:00 PM (including 1-hour break).

Language Proficiency Requirement & Salary (CTC):

  • Hindi + Basic English – Up to ₹15,500 CTC (Including PF & ESIC)
  • Marathi + Basic English – Up to ₹17,500 CTC (Including PF & ESIC)
  • English Proficiency – Up to ₹20,000 CTC (Including PF & ESIC)
  • Male Candidates: Any 9-hour shift between 12:00 PM – 12:00 AM (Midnight) (including 1-hour break).

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹16,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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