Customer Support Associate

Greetings from Sutherland!!!

We are hiring candidates for International Voice Support.

In this role, you will get to:

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have:

• Excellent verbal communication skills in English.
• Strong customer service mindset with active verbal communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 0-2 years of experience (freshers welcome!).

Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts

Compensation: CTC: 2.25 to 3.5 LPA (varies based on candidate experience)

Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings.

Work Location: Sutherland, A1 Block, Ground floor, Gateway Office Parks, Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station

Selection Process:

1) HR Interview (Only Walk-In Interviews)

2) SD Panel Interview

3) Voice / Non-Voice Assessment

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

HR Contact Person : Anamika K (Write on top of Resume)