Customer Support Associate

Job Description

Job description Responds to customers queries via chats and emails. Resolves customer complaints and issues efficiently. Troubleshoots technical problems and provides solutions. Ensures customer satisfaction and provides professional customer support. Properly escalates unresolved issues to appropriate internal teams. Provides accurate information about products and services. Required Candidate profile Candidates' college education is not mandatory. Should be able to handle multiple chats. Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities. Should have a typing speed which is in the range of 25-30 words per minute. Proficiency with chat software is an added advantage. Should be willing to join immediately or have a noticed period of less than 15 days. Should be willing to work in any night rotational shift . Should be willing to do work from office. Soft Skills Should maintain clear and effective English communication with customers. Needs to demonstrate patience, especially during challenging situations. Should be adaptable to different customer needs and scenarios. Should be good at reading and understanding information accurately. Needs to pay attention to customers' concerns and needs. Needs to possess excellent customer interaction skills. Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts. Needs to be friendly, empathetic, and courteous in all chats with customers Date - 12-06-2025 to 27-06-2025 (Direct Walk in) Contact Person - Jackson GS Jorin (Senior Associate HR) 0r Pradeep (HR) Contact Number - 9841980956 / 9150030280 Address - New No:37, Old No: 23-24, 4th Floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018, Ph: 91-44-4300 9030 | 91-44-4202 0780 , Website: www.redisolve.com