Customer Support Associate

Job Description

About Precize- Precize is an alternative investment platform that provides access to pre-IPO shares and global trade finance opportunities. We envision a future where accessing private markets is as seamless as navigating the public markets—an open environment that transcends traditional investing in India. About the Role: We are seeking a dynamic and articulate Customer Support Associate to join our team. This role is ideal for professionals with a background in customer service, sales or telecalling, who possess strong communication skills in English and a passion for building and maintaining investor relationships. Key Responsibilities: Handle customer queries through phone, chat, and email. Assist with trading issues, and platform navigation. Explain investment products and opportunities in a clear, professional, and engaging manner. Maintain records and escalate issues when necessary. Work closely with internal teams to ensure a smooth investor experience. Requirements: 0–1 year experience in customer support (voice/chat/email). Strong & excellent communication and problem-solving skills. Basic understanding of stock markets is a plus. Ability to handle client calls confidently and professionally. Positive attitude, strong interpersonal skills, and attention to detail Location - Mumbai Company Profile - Buy and Sell Unlisted Shares Online in India | Pre IPO Shares Platform | Precize LinkedIn - Precize: Overview | LinkedIn Show more Show less