Customer Support Associate

Customer Support Associate

Location: Andheri, Mumbai
Job Type: Full-Time
Experience: Minimum 6 months in customer service preferred

About the Role

We’re looking for a Customer Support Associate who’s passionate about helping people and creating memorable customer experiences. In this role, you’ll be the first point of contact for our customers — resolving queries, offering solutions, and ensuring every interaction reflects our brand values. If you’re empathetic, quick-thinking, and enjoy making someone’s day a little better, this opportunity is for you!

What You’ll Do

Customer Interaction

• Handle customer queries through phone, email, chat, and social media with warmth and professionalism.
• Provide clear and accurate information about our products, services, and policies.
• Troubleshoot and resolve customer issues efficiently while ensuring a smooth experience.
• Follow up with customers to confirm their concerns are fully resolved and they’re satisfied.

Issue Handling

• Understand each customer’s concern and identify the best possible resolution.
• Escalate complex issues to internal teams, ensuring timely and effective follow-up.
• Work closely with cross-functional teams to resolve complaints or special requests.
• Maintain detailed records of all interactions, feedback, and resolutions in the CRM system.

Customer Experience

• Deliver every interaction with empathy, patience, and a positive attitude.
• Go the extra mile to exceed expectations and strengthen customer loyalty.
• Share valuable insights to improve internal processes, products, and overall experience.
• Identify opportunities to recommend additional products or services based on customer needs.

Team Collaboration

• Partner with your teammates to maintain consistent, top-notch support standards.
• Communicate customer feedback and recurring patterns to relevant teams.
• Participate in training sessions and team meetings to stay updated and aligned.
• Contribute to a positive, collaborative, and respectful team culture.

Reporting & Documentation

• Keep accurate and organized records of all customer conversations and outcomes.
• Prepare periodic updates to help track performance and identify improvement areas.

What We’re Looking For

• Minimum education: High school diploma (Bachelor’s degree preferred).
• Prior experience in a customer support or client-facing role is a plus.
• Excellent communication skills — both verbal and written.
• Strong problem-solving abilities with attention to detail.
• Empathetic, patient, and able to stay calm under pressure.
• Comfortable managing multiple conversations in a fast-paced setup.
• Familiarity with CRM/ticketing systems or customer support tools.
• A team player who can also work independently when needed.
• Flexible with shift timings and adaptable to changing priorities.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current salary? (monthly)
• What is your expected salary?(monthly)
• Are your comfortable with rotational weekoffs?
• Are you okay to join from 16th October ? (please apply only if you can)

Work Location: In person