Customer Support Associate

As a Customer Support Associate at IMS Group (Interactive Manpower Solutions Pvt. Ltd.), your role involves providing exceptional customer service to clients of IMS People Possible. Your responsibilities include: - Responding to inbound calls promptly and effectively to address customer queries and concerns. - Ensuring timely resolution of all customer issues within the specified Turnaround Time (TAT). - Providing accurate and detailed information about services, policies, and procedures to customers. - Maintaining a courteous, empathetic, and helpful attitude in all interactions with customers. To excel in this role, you should possess the following qualifications: - Exceptional verbal and written communication skills in English. - Ability to work effectively under pressure and think quickly on your feet. - Bachelor's degree or equivalent with a minimum of 3 years of work experience. - Willingness to work flexible hours, including rotational shifts. IMS People Possible is a leading Offshore Recruitment Services organization that partners with staffing firms globally to enhance their operational efficiency and profitability. With a team of over 3,000 dedicated employees, the company provides round-the-clock support to over 250 staffing brands across various regions. The commitment to excellence is reflected in certifications such as GDPR compliance, ISO 9001:2015, ISMS ISO/IEC 27001:2013, and Cyber Essentials. Working as a Customer Support Associate at IMS Group offers various benefits, including: - Opportunity to work with an award-winning organization recognized as a Dream Company and Best Place to Work. - Lucrative incentives and rewards for top performers. - Five-day work week for a healthy work-life balance. - Exposure to Fortune 100 clients globally. - Comprehensive training programs to enhance your skills. - Mediclaim coverage for healthcare needs. - Attractive referral bonuses for recommending qualified candidates. - Monthly recognition and rewards for outstanding contributions. - Participation in sporting events and corporate gatherings. - Access to indoor games and recreation areas for relaxation and leisure activities.,