Customer Support Associate

Job Title: Customer Support Executive

Company: Oriel Financial Solutions

Employment Type: Full-time
Reports to: Customer Support Manager

About Oriel Financial Solutions:

Oriel Financial Solutions is a leading provider of financial services, committed to delivering comprehensive financial solutions to individuals and businesses. Our mission is to help clients make informed financial decisions through exceptional service and expert advice.

Job Overview:

We are seeking a highly motivated and customer-centric Customer Support Executive to join our team. The ideal candidate will possess strong communication skills, problem-solving abilities, and a genuine passion for helping others. As a Customer Support Executive, you will be responsible for providing top-notch support to our clients, ensuring that their inquiries and concerns are addressed promptly and efficiently.

Key Responsibilities:

• Provide excellent customer service by answering customer inquiries via phone, email, and live chat.
• Resolve customer issues and concerns related to financial products and services in a timely and professional manner.
• Assist clients with product knowledge, account inquiries, billing issues, and technical support.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Follow up with customers to ensure that their issues have been fully resolved.
• Collaborate with other teams (sales, finance, and technical support) to deliver seamless customer service.
• Identify and escalate issues to the relevant department or supervisor when necessary.
• Contribute to improving the overall customer experience through feedback and process suggestions.
• Stay updated on company products, services, and industry trends to better assist customers.

Qualifications:

• High school diploma or equivalent; bachelor’s degree in business, finance, or related field is a plus.
• Proven experience in customer service, preferably in the financial services industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathetic and patient approach to handling customer concerns.
• Proficiency with CRM software and Microsoft Office Suite.
• Knowledge of financial products and services is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Professional development opportunities.
• Friendly and supportive work environment.
• Opportunity to grow within a dynamic and expanding company.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please email your application to hr@orielgroup.in or apply through our careers portal on the Oriel Financial Solutions website.

Oriel Financial Solutions is an equal-opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹10,914.51 - ₹15,135.85 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person