Customer Support Associate

Location: Sri Nagar Colony, Hyderabad
Job Type: Full-Time (Work from Store)

About Us:
Looms & Tassels is a premium handcrafted clothing brand with 2 lakh+ followers on Instagram and a growing customer base across India. We celebrate Indian craftsmanship by offering beautifully handwoven and hand block-printed sarees, suits, and ethnic wear.

Role Overview:
We are looking for a passionate and enthusiastic Customer Support Executive to assist our customers over voice and text. If you love interacting with people, solving problems, and learning new things every day this role is for you!

Key Responsibilities:

• Respond to customer queries on WhatsApp, Instagram, Facebook, and phone calls
• Assist customers with product details, order queries, and store information
• Maintain a friendly, helpful, and brand-aligned communication tone
• Coordinate with the store team for quick resolutions
• Build strong customer relationships by offering excellent service

Who Can Apply:

• Freshers are welcome — No prior experience required!
• Must be confident in English speaking and writing
• Quick learner with good communication etiquette
• Positive attitude and willingness to take initiative
• Basic knowledge of social media usage is required

Work Location:
Sri Nagar Colony, Hyderabad (On-site)

Why Join Us?

• Opportunity to grow with a rapidly expanding handcrafted fashion brand
• Young, friendly, and supportive work environment
• Learn customer service, branding, and e-commerce communication skills

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person