Customer Support Associate (KYC Analyst)

Role Overview: As a CKYX Member Interactions Analyst at Tide, your primary responsibility will be to ensure the safety and compliance of businesses throughout the UK. You will play a pivotal role in supporting Tide's growth by providing round-the-clock assistance with security reviews. Engage with customers via outbound calls to gather necessary information for account reviews, ensuring an exceptional customer experience through calls, chats, and emails by leveraging your process expertise and interpersonal skills. Address customer queries or complaints, route them to relevant departments, and conduct basic diligence on customer-provided information. Your role will involve facilitating account reviews and fund transfers to maintain the operational functionality of member accounts. Additionally, offer guidance and support to navigate through various processes. Key Responsibilities: - Engage with customers via outbound calls to gather necessary information for account reviews - Ensure an exceptional customer experience through calls, chats, and emails - Address customer queries or complaints and route them to the relevant departments - Conduct basic diligence on customer-provided information - Facilitate account reviews and fund transfers to maintain operational functionality - Offer guidance and support to navigate through various processes Qualifications Required: - Proficiency in customer communication, especially over the phone, and adept at handling challenging situations - Minimum 1.5 years of experience in international customer support via inbound or outbound phone channels - Excellent verbal and written English communication skills (minimum C1 level) - Familiarity with industry tools like Kustomer, GSuite, and Jira - Proactive in identifying recurring issues and proposing solutions for process enhancement - Strong organizational abilities, preferably experience in a fintech, startup, or fast-growing tech environment - Exposure to KYC or diligence processes is advantageous (Note: Omitted additional details of the company from the job description),