Customer Support Associate

Profile Summary:

IGT is looking for Customer Care Executives. She/he will handle customer service inquiries and problems associated with the servicing of company’s client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service.

Salary : Upto 33k ctc

Cab facility : Pick up and drop

Primary Job Responsibility:

* Understands the various computer screens and how to utilize them effectively

* Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

* Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance

* Adheres to all company and specific Contact Centre policies and procedures

* Completes any work as assigned by Management

Education and Essential Experience:

* 6 months BPO or Travel experience

* Graduate / Undergraduate

* Excellent Written and spoken communication,

* Computer Skills ability/experience using computer applications

* Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)

* Open to work in a voice environment

Interview Rounds:

• HR Round

• VNA Round

• Metll assessment

• Client Round

Key Enablers:

* Strong process orientation

* High energy, High Integrity & Work Ethics

* Strong interpersonal skills & ability to communicate effectively

* Strong problem solving skills.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• Customer support: 1 year (Required)

Language:

• Fluent English (Required)

Work Location: In person

Speak with the employer
+91 7880088026