Customer Support Associate (4-day week)

The Opportunity:

We are looking for a customer support associate who is as obsessive about serving user queries and needs as we are. This is not an ancillary support requirement – but rather a role that addresses the very core ‘Customer is King’ value which is at the heart of our venture. We do not expect the candidate to blurt out templatized Q&A call center responses but take time to understand our product/processes and thereafter allay any user concerns. So, if you are a self-starter with great interpersonal skills and a high EQ, fluent in oral and written English communication with an exceptional ability to empathize, then you’re the one we’re looking for.

Responsibilities:

·      Address inbound customer queries over calls and emails.

·      Follow up with internal team/merchant partners and with users to ensure resolutions wherever necessary.

·      Maintaining response and resolution time allocated by the organization.

·      Escalating complex issues to higher levels of support.

·      Identifying and reporting on trends and patterns.

·      Providing feedback and suggestions for improvement.

Requirements:

·      1-3 years of experience in a BPO or customer redressal role.

·      Strong written and oral communication skills in English.

·      Proficient in basic computer skills including internet, email, Google Drive, Microsoft Word/Excel.

·      Working knowledge of CRM solutions like Zendesk/Freshdesk.

·      Strong interpersonal skills and high levels of empathy.

Next Steps:

Customer Support Associate