Customer Support Analyst

Openings: 2 Location: Surat, Gujarat Employment

Type: Full-Time Experience Level: 1–3 years Shift: US Shift Rotational

Job Summary: We are looking for experienced Customer Support Analysts with hands-on experience supporting Hospital Management System (HMS) or Property Management System (PMS) software. In this role, you will provide technical and functional support to clients using these platforms.

Key Responsibilities:

Provide specialized support for HMS/PMS-related queries.

Troubleshoot application issues and provide resolution or escalate to relevant technical teams.

Guide customers through system usage, updates, and feature explanations.

Collaborate with internal product and engineering teams for bug fixes or enhancements.

Train end-users when necessary and document best practices.

Requirements:

1–3 years of experience in HMS/PMS support or similar software systems.

Strong understanding of healthcare or hospitality workflows.

Excellent problem-solving skills and attention to detail.

Familiarity with ticketing systems, SQL, or database concepts is a plus.

Strong communication skills and customer-first mindset.

Note Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST