Customer Support Agent

As a Customer Service Representative, your role involves providing accurate information about the products or services to customers, helping them make informed decisions. Your main responsibility is to promptly and efficiently resolve customer issues and concerns to ensure a high level of customer satisfaction. It is crucial to have a thorough understanding of the company's products, services, and policies to effectively address customer inquiries. Your key responsibilities include: - Responding to customer inquiries through various communication channels like phone, email, and chat - Escalating complex issues to higher authorities and ensuring follow-up on resolutions - Keeping detailed and accurate records of customer interactions and inquiries Qualifications required for this position: - Proficiency in both English and Tamil - Full-time job type with in-person work location - Benefits include commuter assistance, health insurance, and provident fund - Day shift with fixed hours and performance bonus offered Please note that the schedule for this position is a day shift with fixed hours, and additional benefits such as commuter assistance, health insurance, and provident fund are provided.,