Customer Support Agent

Job Description

Role & responsibilities Professionally handle incoming customers' inquiries (via phone, chat & email). Performs 50% voice and 50% non voice tasks. Thoroughly and efficiently gather required customer information Research remittance information and updated status of the transaction. Review documents shared by customers to match with Internal information. Work closely with Partners and other stakeholders to ensure delivery of remittance submitted. Meet and exceed company and individual performance metrics. Be a reliable and agile resource for customer service. Soft Skills Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction. Excellent multi tasking ability and research skills. Good customer service orientation. Ability to set expectations, deliver and mediate information in a positive way. Good attention to details and meticulous attitude. Good time management skills. Critical thinking and decision-processing skills. Ability to work in a routinary environment, strong self-discipline, work ethic and resilience. Must be willing to work onsite (3rd floor, Panchshil Avenue, Kalyani Nagar - wadgoan sheri Rd, pune MH 06) Must be willing to work in a shifting schedule including weekends and holidays. Technical Skills Typing speed of at least 35 WPM. Effective business writing skills. Experience in using multiple web tools is a must. Good internet and computer navigation skills. Experience, Education, Age Must have 1 year customer experience in BPO. Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus. Multi channel and omni channel experience is also an advantage (voice and non voice experience). Completed Senior High School or its equivalent (2nd year college). College degree preferred but not required. Legal age of employment; at least 18 years old.