Customer Support Agent

Customer Support Agent

Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based group of companies. The Group has a rapidly growing brand of software products.

Key Responsibilities

We are pleased to announce the recruitment of a Customer Support Agents who are fluent in English. Daily tasks include:

• Providing first-level support.
• Using your accounting knowledge, to identify issue a customer is facing and resolving and providing relevant advice to them.
• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated.
• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database.
• Testing of the products to ensure the quality of the product and also assisting the Business Analyst in terms of documentation.
• Discussion with development and QA teams to resolve technical issues
• Documenting customer requests for modification of existing and new feature.
• Liaising with Product Analysts and development team leads.

Essential Requirements

• Must have very good communication skills in English, both verbal and written.
• Must have good computer skills and knowledge of Microsoft Windows OS.
• Must be very good in Microsoft Office MS Word, MS Excel, etc.
• Good knowledge of book-keeping, accounting and taxation.
• Good understanding of various accounting software and its functions.
• Ability to interpret tax calculations rules and perform tax calculations.
• Good organisational, interpersonal and analytical skills.
• Excellent telephone and customer handling skills.
• Ability to handle stressful situations and deal professionally with irate customers.

Qualification

• B. Com
• MBA

Experience

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