Customer Support Agent

Job Title: Customer Support Agent (Voice Process)

Location: Kolkata (Saltlake)
Work Mode: Work from Office (WFO)
Department: Voice International BPO

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our international voice process team. As a Customer Support Agent, you will handle customer interactions over the phone, ensuring timely and accurate resolutions with a professional and empathetic approach.

Key Responsibilities

• Handle inbound and outbound voice calls for international customers.
• Resolve customer issues efficiently while maintaining quality standards.
• Provide accurate product or service information.
• Document customer interactions in the system accurately.
• Meet performance targets related to call handling, quality, and customer satisfaction.

Eligibility Criteria

• Graduate/Undergraduate (UG) candidates are eligible.
• Freshers or UG candidates with a minimum of 1 year of experience in customer support (voice process preferred).
• Excellent verbal communication skills in English.
• Strong interpersonal and problem-solving abilities.
• Willingness to work in rotational shifts (including evening or night shifts).

Salary

• Kolkata: ₹20,000- ₹30,000 per month (CTC)

Work Schedule

• Rotational shifts of 9 hours (Night)
• 2 rotational weekly offs
• CAB facility available as per norms (Evening/Night shift only)

Interview Process

• HR Round
• SVAR Assessment (B2 Level)
• Operations Round L1
• Operations Round L2

Note

Good communication skills are essential for this role. Candidates must be confident and able to manage calls independently.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance

Language:

• English fluently (Required)

Shift availability:

• Night Shift (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person