Customer Support Advisor

Job Description

Join our dynamic team at CheQ, a leading player in the credit management industry. we're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you. Respond to customer inquiries through written communication channels, such as emails or chat. Handle customer concerns and issues over voice communication channels, including phone calls. Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions. Collaborate with team members to escalate and resolve complex issues as needed. Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process. What youll need The role requires a minimum of 6 months of B2C, preferably in the E-commerce and Fintech domains. Candidates need to be based in Bangalore and be able to work from the office. A solid ability to communicate in both written and verbal form, Language Proficiency English & Hindi is mandatory, south Indian or other regional languages would be an added advantage. The ability to work in rotational shifts, six days a week, and be customer-focused is a must. Extensive experience with Omnichannel customer support, including Chat, Email, Social Media, App reviews, and Phone calls. Typing speed requirement 35 WPM (Words per minute) with multiple chat concurrency Familiar with ticketing tools such as Freshdesk, Fresh chat, and Ozonetel cloud agent telephony software Benefits You define your work Weacknowledge that your work does not define you. Its you who will define yourwork here. we'do not encourage trade-offs between work and life. Propelled by courage & care we'dareeach other with the art of possible and then watch each others back deliveringthe solution with speed, agility, heart and rigor. Learn with the best With astrong leadership team from diverse backgrounds, you can expect to get the bestof many worlds