Customer Support Advisor

Job Description

About CheQ Hey Future Teammate! Ready to dive into the fintech revolution with us at CheQ? We're not your typical 9-to-5 crew; we're the dynamic force turning credit management into a fun and rewarding journey. Imagine instant repayments that are not just manageable but downright enjoyable. Founded by ex-Flipkart executive, Aditya Soni, CheQ has processed over $2 Billion in credit repayments in a short span. Yes, that's buying all IPL teams together! We've built a user base of over a million and raised a whopping $16 M, backed by 3one4 Capital, Venture Highway and marquee angels like Ram Shriram & Dr. Lloyd, Naveen Kukreja of PaisaBazar and Shailaz Nag of Dotpe. We're on a mission to make credit easy, enjoyable, and filled with awesome rewards. Picture being part of a team that turns the credit maze into an adventure. If you're ready to make credit management a journey worth taking, where work feels like play, hit us up. Let's transform the game together! #JoinCheQ #FintechRevolution What youll be doing Join our dynamic team at CheQ, a leading player in the credit management industry. We're seeking talented individuals to fill the role of customer support executive,responsible for providing exceptional customer support in the dynamic fintech industry, addressing inquiries, resolving issues, and ensuring a seamless experience for clients for cutting-edge credit and finance products. If you're passionate about making a positive impact in the financial world and thrive in a sales-driven environment, this opportunity is for you. Respond to customer inquiries through written communication channels, such as emails or chat, as well as the outbound calling channel. Ensure accuracy and completeness in addressing customer queries to achieve satisfactory resolutions. Collaborate with team members to escalate and resolve complex issues as needed. Maintain a professional and customer-centric approach to enhance overall customer satisfaction in the semi-voice process. What youll need Like us, youll be deeply committed to delivering impactful outcomes for customers. Fresh graduates with a willingness to learn and grow. Must be located in Bangalore and ready to work from the office. Good communication skills in English and Hindi (both are required). Knowledge of any South Indian or regional language is a plus. Comfortable with rotational shifts and a 6-day work week . Why should you join CheQ You define your work We acknowledge that your work does not define you. Its you who will define your work here. We do not encourage trade-offs between work and life. Propelled by courage & care We dare each other with the art of possible and then watch each other’s back delivering the solution with speed, agility, heart and rigor. Learn with the best With a strong leadership team from diverse backgrounds, you can expect to get the best of many worlds And much more! Industry competitive compensation. Work on real problems of India that will create Impact at scale. Work with all the jazz and fancy that new and innovative technologies bring. What you will not get We come from a place of honesty. So let’s set our expectations right! Predictability of work You will be a spider in the web; we will throw everything at you! Climbing the slow ladder of Career Growth We all love to hop, skip & grow! Bureaucracy and slow decision making What was that again?? Meetings, meetings & only meetings We believe in agility, empowerment and get the work done!