Customer Sucess Manager

The role of a Customer Success Manager (CSM) at Classplus is pivotal in supporting educators and content creators to successfully launch and grow their digital courses on the platform. This position is based in Noida and is integral to Classplus's mission of empowering educators in the digital landscape. Key Responsibilities Educator Collaboration : Work closely with educators to understand their course offerings and assist in the successful launch of their courses on the Classplus platform. Revenue Growth : Identify upsell opportunities and drive strategies to increase commission revenue. Customer Relationship Management : Manage and nurture relationships with educators to ensure a smooth and positive experience. Data Analysis and Reporting : Support data tracking and reporting on revenue performance and course launch success. Field Visits: Field visits are mandatory in this role as regular client meet will help build strong relation with clients. Field visits allow CSMs to understand the customers business better, leading to targeted upsell/cross-sell recommendations. Client Revival and Retention: Measures the percentage of customers who continue using the platform over a specific period. A high retention rate indicates customer satisfaction and effective onboarding. Escalation Handling: When an educator or client escalates an issue (e.g., technical downtime, payment failure, content upload errors), the CSM is typically the first point of contact. The CSM acknowledges the issue, reassures the client, and initiates internal escalation. Requirements Educational Background : A graduate or currently pursuing post-graduation. Language Proficiency : Fluency in English and Hindi; proficiency in regional languages like Tamil, Kannada, Bengali, Marathi is advantageous for specific roles. Skills : Strong communication and interpersonal skills. Knowledge of excel is preferred. Excellent organizational and time-management abilities. A customer-focused approach with an interest in sales and digital course management. Role & responsibilities Preferred candidate profile