Customer Sucess Intern

About Us

real-time visibility

transparency, control, and measurable ROI

Why Join Us

Customer Success

fuel savings, uptime improvements, and productivity gains.

If you enjoy solving real-world problems, working with customers, and building scalable processes, this is your chance to grow in a fast-moving tech startup shaping the future of connected operations.

Role Summary

bridge between customers and our product

in service of customer success

Key Responsibilities

1. Customer Onboarding & Training

• Lead onboarding sessions for new customers — helping them understand and set up the Eywa platform.
• Create training materials (videos, walkthroughs, checklists) to help users adopt the system easily.
• Conduct live demos and refresher sessions for different stakeholder groups (drivers, managers, admins).
• Set up success metrics for every customer — e.g., % of fleet connected, active users, uptime, or mileage improvement.
  

2. Relationship Management & Support

• Be the

  primary point of contact

  for customers post-deployment.
• Build deep relationships with clients — understand their business structure, pain points, and priorities.
• Handle incoming support tickets or queries with empathy and urgency.
• Ensure customers feel heard and supported at every stage — from installation to renewal.
• Track customer health metrics and proactively intervene before problems escalate.
• Represent the “voice of the customer” in internal discussions with product, operations, and tech teams.
  

3. Product Adoption & Retention

• Drive adoption of new features and ensure customers are using the platform to its fullest potential.
• Collect feedback and identify friction points in product usability.
• Convert insights into feature suggestions, documentation updates, or UX improvements.
• Identify opportunities for

  upselling or cross-selling

  (e.g., additional sensors, modules, or analytics dashboards).
• Create success stories and data-backed ROI summaries for renewal discussions.
  

4. Operational Coordination

• Coordinate with field technicians for device installations, replacements, or servicing — ensuring minimal downtime.
• Track installation status, ticket resolution timelines, and client satisfaction.
• Maintain accurate documentation of operational activities linked to each customer account.
• Work closely with the logistics team to ensure timely hardware dispatch and reporting.
  

5. Analytics & Continuous Improvement

• Monitor customer usage, support tickets, and feature adoption using internal dashboards.
• Use Excel, Sheets, or Power BI to generate reports on key metrics (usage %, downtime trends, uptime improvement).
• Identify patterns in customer issues to recommend process or product improvements.
• Assist in creating customer feedback surveys and monthly performance scorecards.
  

Ideal Candidate Profile

We’re looking for candidates who:

• Are Freshers / Graduates / Undergraduates passionate about

  customer experience

  and

  technology adoption

  .
• Are empathetic communicators — comfortable talking to clients, technicians, and leadership alike.
• Think analytically and act proactively to solve customer problems.
• Thrive in fast-paced, unstructured environments where ownership matters more than titles.
• Possess excellent organisational and people skills.
• (Bonus) Have working knowledge of Excel, Power BI, CRM tools, or analytics dashboards.
  

Potential Challenges

• Balancing multiple clients and operational workflows simultaneously.
• Managing on-ground issues while keeping customers informed and confident.
• Adapting quickly to new product features and updates.
• Occasional travel to client sites for onboarding, audits, or relationship reviews (expenses reimbursed).
  

Compensation & Growth

• Internship: 10,000/month for 6 months.
• Full-Time Conversion: 4 LPA CTC upon successful completion.
• Growth Path:

  Customer Success Executive Account Manager Customer Success Lead.

• Fast learning curve with exposure to IoT, SaaS, and data-driven business models.
  

Why This Role Matters

face of Eywa