Customer Success Trainer

The ideal candidate will play a key role in ensuring that our employees and clients have a comprehensive understanding of our products, enabling them to maximize their capabilities. As a Customer Trainer, you will develop and deliver training programs, create engaging educational materials, and collaborate with cross-functional teams to enhance product knowledge and proficiency.
Responsibilities: 

• Design, develop, and update comprehensive training programs for internal staff and external clients.
• Collaborate with product development teams to stay current on product features, updates, and enhancements.
• Create engaging and effective training materials, including manuals, presentations, videos, and interactive modules.
• Tailor content to meet the needs of diverse audiences, ranging from technical staff to end-users.
• Conduct engaging training sessions through various mediums, including in-person sessions, webinars, and e-learning platforms.
• Adapt training methods to accommodate different learning styles and levels of technical expertise.
• Conduct needs assessments to identify knowledge gaps and training requirements.
• Collaborate with stakeholders to gather feedback and continuously improve training programs.
• Serve as a subject matter expert and resource for internal teams and customers seeking product-related information, maintaining a deep understanding of our products and their applications.
• Work closely with product managers, developers, and customer support teams to ensure alignment between training materials and product features.
• Provide input on product documentation and user guides to enhance clarity and usability.
• Implement assessments to evaluate the effectiveness of training programs.

Requirements

• Hospitality experience (Finance, Revenue Management, F&B, Spa, Group Planning).
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in a Customer Trainer or similar role.
• Strong written and verbal communication skills in English, with the ability to explain complex information in a clear and engaging way.
• Strong technical aptitude and the ability to quickly grasp complex product features.
• Excellent communication and presentation skills, with the ability to convey technical concepts in an understandable manner.
• Experience with instructional design and content development tools.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Ability to travel for on-site training at customer sites up to 40%.
• Must possess a valid passport and be legally eligible to travel domestically and internationally without visa or entry restrictions.

Job Types: Full-time, Permanent

Pay: ₹183,251.37 - ₹800,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time

Work Location: In person