Customer Success Specialist

As a valuable member of our team, you will have the opportunity to join us in a full-time (permanent) capacity. Your initial engagement will involve a service contract with the company for the first month, after which we will consider transitioning you to a full-time employment contract. During the probationary period of 6 months, you will be expected to work on-site for 5 days a week from 9:00 AM to 6:00 PM with a 1-hour break included. Remote work options are available with the number of days being negotiable. There is a designated smoking area, and holidays will include Saturdays, Sundays, and Indian public holidays. Your key responsibilities will include: Client Onboarding & Education: - Conducting onboarding sessions and platform walkthroughs for HR and technical teams - Developing guides, help center content, and demo materials to drive adoption - Providing proactive support during trial and initial deployment phases Customer Support & Relationship Management: - Acting as the main point of contact for customers, resolving queries via email, calls, or video meetings - Monitoring platform usage and engagement to maximize value for clients - Ensuring timely and empathetic support to help customers succeed Feedback Collection & Cross-functional Collaboration: - Gathering client feedback and translating it into actionable suggestions for the product team - Collaborating with engineers and product managers to incorporate client needs into future updates - Sharing trends and support issues internally to enhance operations To be successful in this role, you must have: - 3 years of experience in Customer Success, Technical Support, or Client-Facing roles in a B2B SaaS environment - Strong communication skills and a customer-first mindset - Proven ability to support software products for HR or engineering teams - Experience in directly working with business clients and resolving customer issues - Fluency in English (spoken and written) - Basic coding knowledge or technical literacy Preferred qualifications include hands-on experience in HR Tech SaaS platforms, a Bachelor's degree in Computer Science or related technical field, and experience collaborating with product or engineering teams. In return for your contributions, we offer an annual salary ranging from 6 Lakh to 10 Lakh INR, performance-based incentives, career development and upskilling support, and the opportunity to work cross-functionally with global teams. Additional benefits include a provided laptop, travel expense reimbursement, and access to a learning platform. If you are passionate about customer success, eager to work in a dynamic environment, and meet the qualifications outlined above, we encourage you to apply for this full-time, permanent position.,