Customer Success Specialist – Facility Management

We are looking for a Customer Success Specialist to be the single point of contact for our clients in Navi Mumbai. You will manage client requirements and ensure smooth coordination with internal teams to deliver high-quality facility management services.

About Us

CARECRES Services India Pvt. Ltd. is a fast-growing facility management company supporting leading organizations across India. We focus on delivering reliable, efficient, and people-centric workplace solutions that help our clients run their operations smoothly.

Role Overview

We are looking for a Customer Success Specialist to be the Single Point of Contact (SPOC) for our client organizations. You will work directly with client representatives, understand their requirements, and coordinate with our internal teams to make sure services are delivered on time and to the expected standards.

This is an on-site role based in Navi Mumbai, suitable for professionals with 2–3 years of experience in client servicing or facility management support.

Key Responsibilities

• Act as the primary contact for assigned clients.
• Understand client requirements and ensure smooth execution of facility management services.
• Coordinate with internal teams (housekeeping, engineering, administration, IT, Finance, etc.).
• Handle client queries and resolve issues promptly.
• Organize regular client meetings and share service updates.
• Track service performance and ensure agreed standards are met.

What We’re Looking For

• Bachelor’s degree in Business, Management, Hospitality, or related field (MBA preferred).
• 2–3 years of experience in Customer Success, Client Servicing, or Account Management (experience in facility management or corporate services is an advantage).
• Excellent communication skills in English – both written and spoken – are essential for this client-facing role.
• Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.
• Organized, proactive, and capable of managing multiple client requirements.
• Willingness to work on-site, 5.5 days a week in Navi Mumbai.

What We Offer

• Salary: ₹30,000 per month
• Opportunity to grow with a fast-scaling organization (expanding from 1,000 to 3,000 employees).
• A collaborative, professional work environment.
• Learning and development opportunities.

Job Type: Full-time

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• CBD Belapur, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 2 years (Required)

Work Location: In person