Customer Success Specialist

The role of Customer Success at Bizaccenknnect Pvt. Ltd. in Noida, Uttar Pradesh requires 1 to 5 years of experience. Your responsibilities include handling end-to-end implementation of a leading SaaS/cloud-based supply chain automation product for the FMCG industry. You will need to understand software architecture and configure the product to meet customer requirements. Additionally, you will be working with Master data, assisting with service requests, and troubleshooting data problems. Your role will involve interacting with clients to understand their requirements and effectively communicate them to internal teams. Coordinating with stakeholders and providing technical assistance to clients within SLA is crucial. You will help customers in generating reports, offer expertise on the product, and document client requirements for sign-off. Quality checking deliverables, conducting UAT with clients, and ensuring user adoption post-go-live are part of your responsibilities. Regular updates to the client are essential. The job is full-time with the benefits of Provident Fund. The work schedule includes night shifts, and the location is in person at Gurugram, Noida. If interested, please connect at 9667044640 to explore this opportunity further.,