Customer Success / Relationship Manager

BrightCHAMPS

0 - 3 years

1 - 6 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

Communication Skills Convincing Power Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Student Success Specialist

Support students and parents throughout their BrightChamps journey, ensuring a seamless and engaging experience from Onboarding to upsell.
Address concerns and refund requests with empathy, accuracy, and efficiency.
Manage escalations and de-escalations across chat, call, and email channels to maintain a positive parent and student experience.
Mentor students to ensure effective app usage and maximize learning outcome
Collaborate cross-functionally with Sales, Tech, and Academy teams to resolve customer issues within stipulated TAT
Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.

Job requirements

Fresh graduates or candidates with up to 3 years of experience in customer experience or support roles
Strong communication skills, both written and verbal.
Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
Ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams.
A passion for education and a genuine interest in helping students succeed.

Job location

HSR Layout, Bangalore

WFO - 6 days a week

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